Resources
Understanding the NDIS
What is the NDIS?
How to Manage Your NDIS Plan - Overview
Communicating with your provider
Guides and Checklists
Checklist: Discover if you qualify for NDIS
Unlock the possibilities of personalised care and support through our NDIS checklist.
Guide 1: How to apply for support
Navigate the application journey confidently with our step-by-step guide.
Guide 2: How to craft your NDIS Plan
Participate in creating your care plan through our comprehensive guide.
Frequently Asked Questions
The NDIS, or National Disability Insurance Scheme, is an initiative by the Australian government
to support individuals with a permanent and significant disability. It provides funding to access
necessary supports and services, ensuring participants can lead a more independent and fulfilling life.
Eligibility for NDIS services is determined by the National Disability Insurance Agency (NDIA). If
you meet the NDIA’s criteria, you can access our wide range of services designed to support
and empower you.
If you believe you’re eligible, you can start the application process by contacting the NDIA or
visiting their website. They’ll provide you with an Access Request Form. Once completed, the
NDIA will assess your application and inform you of the outcome.
Our care workers are fluent in English, Spanish, and Arabic, enabling effective communication
and understanding with individuals who speak these languages.
Starting with us is simple. Reach out to our team, and we’ll guide you through an initial
assessment to understand your needs. From there, we’ll work with you to develop a tailored
plan that aligns with your goals.
NDIS funding is tailored to individual needs. Once you’re deemed eligible, you’ll undergo a
planning meeting with an NDIA representative. They’ll assess your goals, needs, and current
circumstances to determine the funding required to support you adequately.
Yes, you can. The NDIS allows participants the freedom to choose their service providers. If you
wish to switch to Serenity Care Australia, contact us, and we’ll guide you through the transition
process.
We value feedback as it helps us improve. If you have any feedback or complaints, you can
reach out to our dedicated team. We approach every situation with understanding and empathy,
ensuring that your concerns are addressed promptly and respectfully.
All NDIS services provided by Serenity Care Australia are covered under the funding allocated
to you by the NDIA. Any additional costs or services outside of this will be discussed and agreed
upon in advance.
If your circumstances change or you feel the support you’re receiving isn’t adequate, you can
request a review of your NDIS plan. This ensures that your funding and services remain
relevant to your current needs.
Your Journey, Our Support
At Serenity Care Australia, we’re not just service providers; we’re your partners in this journey. With our comprehensive range of services, we’re here to ensure that every step you take is supported, understood, and respected. Let’s work together to create a life filled with opportunities, growth, and serenity.
